We’re currently upgrading our power cut website and during this time our website will look different to usual. We apologise for any inconvenience caused during this time. If you want to report a power cut please call 105 or 0800 31 63 105.
Need help with something else?
Dangerous situation? Please report any incidents or safety related concerns with our equipment, such as electricity lines, electricity cables, substations, trespass, or interference with our equipment, to us immediately on 0800 31 63 105 or 105.
Please treat electricity cables as live, stay away and call us. If you see electricity lines that are low, on the ground or causing significant risk to the public please call 999.
Priority Services We can offer extra assistance to those who need it most during a power cut by registering to our Priority Services Register.
Unhappy with the service you've received from us? We welcome all forms of feedback about our staff and services, please let us know if you have any comments or complaints.
Need to install a new electricity supply or moving an existing one? Complete the relevant application form below and our team will contact you back.
Installing Low Carbon Technology (LCT) or notifying us of an installation? Installers working at a single household dwelling or single business premise, can now use our Smart Connect portal to raise requests or notify us of an installation.
If your installing LCT devices as part of a large scale project such as multiple occupancy buildings, please call us on 0203 324 1460 (Lines are open Monday - Friday 9am -5pm) and we'll provide you with the relevant application form which you need to complete.
Distributed Generation Looking to install small scale or large scale Distributed Generation equipment? Give our team a call on 0203 324 1460 (Lines are open Monday - Friday 9am -5pm) and we'll provide you with the relevant application form which you will need to complete.
Other services If you need to request others services from us including fuse upgrades, covering overhead lines (shrouding), advice on working near over head power lines (GS6) or if you have any other general enquiry, please give our team a call on 0800 029 4285 (Lines are open Monday - Friday 9am -5pm) and we'll be more than happy to help you.
