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Welcome to the 'Your Area' Map

Please note that we own and maintain electricity cables and lines across London, Kent, Surrey, Sussex, Bedford, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk.
Enter your postcode in the searchbox and see what's happening in your area.

Please read

All the restoration times shown are estimates. They can change if further repairs are required or the fault is more complex than originally reported. Please note that the same information will be given over the phone by our customer service advisors.

  • If there is a time and date shown we will try our best to meet this but this may be subject to change once engineers start work.
  • If there is no date or time shown this means our engineers are still assessing the cause of the fault and how best to repair it. We will update the time and date as soon as we know more.

We're not aware of a power cut in your area

Have you checked your fuse box and electricity meter?
Watch our videos to find out how to do this.

You're not in our area

Unfortunately we're not the local electricity distributor for this postcode.
Enter some details below to find out who you should contact.
House number or name
Postcode

 


We're not aware of any power cut

Have you checked your fuse box and electricity meter?
Watch our videos to find out how to do this.
If you've carried out these checks and still have no power
Report it and we'll sort it

Postcode not found

Please note that we own and maintain electricity cables and lines across London, Kent, Surrey, Sussex, Bedford, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk.

Please ensure you typed in a valid postcode

Please note that we own and maintain electricity cables and lines across London, Kent, Surrey, Sussex, Bedford, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Norfolk and Suffolk.

Planned work

We're carrying out planned work in this area. For our engineers to carry it out safely they need to turn the power off. We will only do this work if it's essential to providing a more reliable power supply in your area. We're sorry for any inconvenience caused and thank you for your patience.

Areas affected: @affectedpostcodes@
Reference number:@referencenumber@
Estimated start time:
@reportedtime@

Estimated end time::
@estimatedtime@

Power back on

There was a power cut in this area earlier. Our engineers worked hard to fix it and your power should now be back on. We are sorry for any trouble this may have caused you.
If you are still experiencing problems try resetting your trip switches or contact us and we will be able to help.

Potentially affected postcodes: @affectedpostcodes@
Reason for the power cut : @reasonforpowercut@
Reference number: @referencenumber@
This power cut was reported at:
@reportedtime@

Power was restored at approximately:
@estimatedtime@

 Someone has reported a power cut on Twitter

Someone has tweeted about a power cut in this area. You can view the full twitter conversation below.
@twitterarea@

Power cut

There is currently a power cut in this area.
Our engineers are working hard to fix it as quickly as possible. We are sorry for any trouble this may have caused you.

Potentially affected postcodes: @affectedpostcodes@
Reason for the power cut : @reasonforpowercut@
Number of customers affected: @customersaffected@
Reference number: @referencenumber@
This power cut was reported at:
@reportedtime@

Estimated time for power to be restored:
@estimatedtime@
Contact us
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0800 31 63 105 or simply 105
Ask us a question 24 hours a day

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Multiple activities zoom to see more
Power cut
Power off due to planned work
Power back on

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LV Faults
HV Faults
PL HV Faults
PL LV Faults